Onderzoek naar een methode om de communicatie binnen de spoedeisende te verbeteren

Ann Emerg Med. 2010 Apr 9.
Examining Emergency Department Communication Through a Staff-Based Participatory Research Method: Identifying Barriers and Solutions to Meaningful Change.
Cameron KA, Engel KG, McCarthy DM, Buckley BA, Mercer Kollar LM, Donlan SM, Pang PS, Makoul G, Tanabe P, Gisondi MA, Adams JG.
the Division of General Internal Medicine, Department of Medicine, Feinberg School of Medicine, Northwestern University, Chicago, IL; Institute for Healthcare Studies, Feinberg School of Medicine, Northwestern University, Chicago, IL.

Onderzoek naar het wegnemen van barrières door middel van multidiciplinaire communicatie workshops om de communicatie te verbeteren binnen onze afdeling spoedeisende hulp (SEH).

STUDY OBJECTIVE: We test an initiative with the staff-based participatory research (SBPR) method to elicit communication barriers and engage staff in identifying strategies to improve communication within our emergency department (ED). METHODS: ED staff at an urban hospital with 85,000 ED visits per year participated in a 3.5-hour multidisciplinary workshop. The workshop was offered 6 times and involved: (1) large group discussion to review the importance of communication within the ED and discuss findings from a recent survey of patient perceptions of ED-team communication; (2) small group discussions eliciting staff perceptions of communication barriers and best practices/strategies to address these challenges; and (3) large group discussions sharing and refining emergent themes and suggested strategies. Three coders analyzed summaries from group discussions by using latent content and constant comparative analysis to identify focal themes.

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