Diagnose heeft invloed op patiënttevredenheid over de SEH

Smith GD, Luk JH, Cochrane DG, Allegra JR, Eskin B, Cody RP, et al. Diagnosis and satisfaction scores in emergency department patients who return a mailed survey. J Emerg Med 2007 Feb;32(2):131-5

Eerdere studies naar patiënttevredenheid scores (PSS) zijn van onvoldoende omvang om de invloed van de diagnose op de PSS te onderzoeken. Ons doel was om een grote database te gebruiken om te bepalen of PSS voor patiënten die de enquete terugsturen verschillen bij verschillende diagnoses.

Previous studies of patient satisfaction scores (PSS) have been of insufficient size to examine the influence of diagnosis on PSS. Our objective was to utilize a large database to determine if PSS for patients who return a widely used mailed proprietary survey differ with different diagnoses. We retrospectively analyzed a cohort at 11 hospital emergency departments of non-admitted patients who returned a mailed satisfaction survey. We grouped patients according to International Classification of Diseases, 9(th) Revision (ICD9) diagnoses and calculated mean scores for each diagnostic group. We rank-ordered by mean scores all ICD diagnoses having at least 50 survey responses. Scores were compared using analysis of variance. We analyzed 14,098 surveys. Among all diagnoses, 65 had at least 50 responses. The analysis of variance for the scores showed significant differences (p < 0.0001). Scores differ with respect to diagnosis. This could be used to choose interventions to improve scores of patients who return a mailed survey

lees hier het volledige artikel

• Print
• Stuur door
• Delicious